Our Commitment to Account Verification
At Jackpot Jill Casino, we verify player accounts to keep our platform secure and to process withdrawals responsibly. This page explains what we may ask from you, how to send us your documents, and what to expect while we review them. Please read these terms carefully, as they can be updated from time to time.
How Identity Verification Works
We may ask you to confirm your identity before certain account actions are completed, including withdrawals. Verification may delay withdrawals, so we recommend submitting clear, valid documents as soon as they are requested. Our review of your documents is advertised to take between 1 and 48 hours, although in some cases it can take longer.
Documents We May Request
When we ask you to verify your account, the documents we may request include the following.
- A government-issued photo ID
- Proof of address dated within the last three months
- Copies of your payment card showing the first six and last four digits, with the CVV hidden
Account Rules
You must be at least 18 years old to play with us. Duplicate accounts are not permitted, and making deposits to another person's account is prohibited. Keeping to these rules helps us maintain a safe environment for every player.
Submitting Your Documents
You can upload your documents directly through My Account in the Documents section, or send them to us by email. Make sure each file is clear and legible so we can complete the review without unnecessary delays.
Contacting Our Support Team
If you have questions about verification or your account, our support team is available through live chat and by email at [email protected]. We are happy to help you complete the process.